Privacy Notice Statement

Last Updated: 6/24/2026

www.cbLoans.com is committed to protecting the privacy of our customers’ nonpublic personal information.

This Privacy Policy provides our customers (“you”) with information relating to the types of personal and nonpublic personal information we collect, how we use the information we collect, how we disclose the information we collect, and how we safeguard that information.

From time to time, we may update this Privacy Policy to reflect changes in our policies and practices.

Information We Collect

We may collect the following types of information from you:

Personal Information

When you contact us through our website, phone, email, loan applications, or other forms, we may collect personal information that you provide, including:

Full name
Phone number
Email address
Mailing address
Information provided on applications and other forms

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

IP address
Browser type
Operating system
Referring URLs
Pages viewed
Other website usage information

Other Nonpublic Personal Information

We collect nonpublic personal information about you from the following sources:

Information we receive from you on applications or other forms;
Information about your transactions with us, our affiliates, or others; and
Information we receive from consumer reporting agencies (“credit bureaus”).

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services

To evaluate applications, process and service mortgage loans, communicate with you regarding your account, and provide related financial products and services.

To Communicate with You

We use your contact information to:

Respond to your inquiries;
Provide customer service;
Send administrative information;
Keep you informed about your loan, account, or our services.

Legal Compliance

We may use your information to comply with applicable laws, regulations, legal obligations, subpoenas, court orders, and lawful governmental requests.

Fraud Prevention and Security

To verify identity, protect against fraudulent conduct, and safeguard our business and customers.

Credit Bureau Reports

cbLoans utilizes credit bureau reports to evaluate customers’ creditworthiness and to protect against fraudulent conduct. Therefore, we may obtain a credit bureau report about you when you apply for or obtain any financial products and services from us, including the making or servicing of your mortgage loan.

In accordance with the Fair Credit Reporting Act, we may share information regarding the status of your loan or other accounts with credit bureaus. You have the right to ensure that the content of your credit report is accurate.

If you believe that we have provided inaccurate information to a credit bureau, please contact our customer care department at 1-888-852-2212.

Information Sharing and Disclosure

SMS Privacy Notice

SMS consent and phone numbers are not shared with any third parties or affiliates for marketing purposes. No mobile opt-in data is shared.

We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for third-party marketing purposes.

General Information Sharing

We do not disclose nonpublic personal information about current or former customers except as permitted by law or as described in this Privacy Policy.

We may share your information in the following circumstances:

Service Providers

We may share your information with service providers who perform services on our behalf, including:

Customer service providers
Technical support providers
Marketing service providers
Loan processing and servicing providers

These service providers are contractually obligated to protect your information and use it only for the services they provide on our behalf.

Joint Marketing Arrangements

We may disclose information to financial institutions with whom we have joint marketing agreements as permitted by applicable law.

Legal Requirements

We may disclose your information:

In response to a court order, subpoena, or lawful governmental request;
To protect against misuse or unauthorized use of our website;
To enforce our rights and agreements;
To limit legal liability;
As otherwise permitted or required by law.

Credit Reporting and Fraud Prevention

We may disclose information to:

Credit bureaus;
Reference sources;
Clearinghouse services; and
Fraud prevention and verification organizations.

Business Transfers

We may transfer your information in connection with a merger, acquisition, sale of assets, reorganization, or other change in control of our business.

No Sale of Personal Information

We do not sell or distribute your nonpublic personal information to unaffiliated third parties except as described in this Privacy Policy.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

We restrict access to your nonpublic personal information to authorized employees, agents, and service providers who need access to provide products or services to our customers.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices Access and Update Information

You have the right to access, update, or correct your personal information.

To update your information, including changes to your address or telephone number, please contact our customer care department at (310) 374-9000.

Promotional Materials<s/trong>

We may send promotional materials regarding financial products and services offered by us or our affiliates.

You may contact us regarding your communication preferences.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security practices, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically for updates.

Contact Us

For questions regarding this Privacy Policy or to update your personal information, please contact:

CB Loans
Phone: (310) 374-9000

For credit reporting inquiries:
Phone: 1-888-852-2212